Archive for December, 2010

Sales Closing Techniques

Friday, December 10th, 2010

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Direct or assumptive – used when the customer openly agrees with the messages or benefits

Choice of alternative – give the customer a choice between two or more alternatives

Physical action close – this involves getting the customer to act, asking him to do something.

If the customer has not verbally indicated in his agreement, a request for commitment is needed. In asking the customer’s agreement to use the product, you should specify the benefits and the needs answered. A definite part of the sales presentation should be a planned closing which you should practice to make it run smoothly and without fumbling.

Microsoft Dynamics CRM Hosting

Tuesday, December 7th, 2010

If you want to run your business effectively, knowing your customer in and out is important. That’s were Microsoft Dynamics CRM Hosting plays its key role. Microsoft CRM helps to proficiently consolidate customer information and correspondence, thus identifying business projections and capturing workflow. Microsoft Dynamics CRM creates a centralized repository of customer data.

Benefits of using a Microsoft Dynamics CRM hosting

o Microsoft CRM automates repetitive tasks, guides users on next steps, sends e-mails, and raises alerts for open items

o Dynamics CRM builds customer or lead lists, create targeted marketing campaigns, track the progress of those campaigns, and follow up on campaigns.

o It allows marketers and salespeople to send out e-mails to targeted lists and track response.

o Microsoft Dynamics CRM hosting allows you to centrally manage all aspects of a service request, from logging and dispatching to tracking and follow-up.

o It allows fast data search across large volumes of customer data that help users find the information they need.

o Microsoft CRM includes a sophisticated scheduling engine that helps you sell and schedule services to customers.

o It allows auto-fill of name and date fields, and next-step recommendations that speed application use and improve worker productivity

o Microsoft CRM can be customized according to the business needs.

o It allows creating custom reports that are accessible from within Microsoft CRM through an e-mail subscription service or over a Microsoft Office SharePoint Server site.

All in all, if building relationship with your existing and future customers is important and effective for your business, then it’s worth investing in Microsoft Dynamics CRM. You can also evaluate CRM without purchasing by using any of the application hosting providers.